Aftersales Specialist

Responsibilities:

  • Address all technical concerns of brand new units at the Warehouse
  • Support dealer to solve any After-Sales Concern – Technical, Warranty and Customer Satisfaction
  • Monitor and implement Service Workshop Standards
  • Supervise, Evaluate and regulate Warranty Claims by the dealer
  • Supervise, Evaluate and Process FPMS claims by the dealer
  • Supervise/Submit Warranty Claims to SYMC
  • Supervise/Submit FPMS claims to SYMC
  • Supervise/Coordinate and Secure Service delivery of the supplier to the dealers/customers – Head unit and tires.
  • Support Sales and Marketing in every events that needs to assure vehicles performance quality – displays and media events.
  • Monitor Service Maintenance of all SBMP units
  • Train Warranty Officers of the dealer
  • Provide or Coordinate for the technical training of the service technicians
  • Monitor and Implement Technical Bulletins from Manufacturer
  • Monitor and Conduct Service Campaign given by Manufacturer
  • Report to SYMC all technical and Warranty issue which think need of product improvement or safety related matter
  • Implement the policy and Monitor the issuance of all warranty booklets.

Requirements:

  • Candidate must possess at least a Bachelor’s/College Degree in Engineering (Industrial) or equivalent.
  • At least 3 Year(s) of working experience in the automotive industry is required
  • Good in written and verbal communication skills
  • Proficient in Microsoft software such as Word, Excel, Powerpoint and etc.
  • Know how to read and interpret service manuals
  • Know how to use special tools and computerized diagnostic tool
  • Know how to do standard procedures on PMS
  • Know how to do replace and repair electrical, mechanical and software problem of the vehicle
  • Must have experienced in ECU, key or immobilizer programming
  • Must be experienced as Auto technician for at least of 5 years above
  • Must be knowledgeable on the service operation standards/ Workshop flow
  • Know how to use EPC – Parts catalogue – Basic Parts Identification Standards
  • Know how on Warranty standard matters/ claim and evaluate
  • Know how to drive AT and Manual type of vehicle
  • Must be with good moral attitude, teachable and open minded from other’s idea
  • Know how to create technical report – for product improvement.

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